If you wish to make a complaint regarding service or treatment received at Thurleigh Road you can do so in person or in writing to the Management Partner, Sandra Reeves, or Practice Manager, Barbara Veloso.
We will acknowledge all complaints within 3 working days. This acknowledgment will include an offer of a discussion to decide upon a plan of investigation – either in the form of a meeting or a telephone call.
We would also advise you to download and read the Complaints Procedure Leaflet below so that you know what to expect from the complaints process.
Hard copies of the leaflet are available from reception.